Consumer Affairs for Tourists
The National Consumer Affairs Center of Japan offers a Consumer Hotline for Tourists, which offers telephone consultation for visitors to Japan that experience consumer related issues during their stay.
Call the hotline if you encounter consumer issues involving stores, restaurants, bars, transportation, or lodging during your visit.
* Standard call rates to the call centre will apply.
Monday through Friday 10:00 a.m. – 4:00 p.m. (closed weekends, national holidays, and Dec. 29 – Jan. 3)
English, Chinese, Korean, Thai, Vietnamese, Japanese